Journal of Client-Centered Nursing Care
نشریه مراقبت پرستاری مددجو محور
JCCNC
Medical Sciences
http://jccnc.iums.ac.ir
1
admin
24764132
24764132
10.32598
en
jalali
1394
5
1
gregorian
2015
8
1
1
3
online
1
fulltext
en
The Relationship between Nurses’ Organizational Commitment and Services Quality
تخصصي
Special
پژوهشي
Research
<p dir="ltr" style="text-align: justify;"><strong>Background:</strong> Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its quality.<br>
<strong>Methods: </strong>This study was a cross sectional survey and a total of 149 nurses and 237 patients from inpatient wards of hospitals affiliated to Tehran Social Security Organization were selected through cluster sampling. To collect data, two standard questionnaires (organizational commitment and quality of service) were used. Statistical analysis was performed using Spearman and Pearson correlation test<br>
<strong>Results:</strong> Our findings indicated that the nurses’ organizational commitment was moderate (x=3.02 out of 5) and service quality was higher than average, Continuance (r=0.3, P=0.04), affective (r=0.33, P=0.03), normative commitment (r=0.34, P=0.05), and overall commitment (r=0.35, P=0.04) were significantly related to total service quality.<br>
<strong>Conclusion:</strong> The enhancement of normative commitment through emphasis upon organizational values and recruitment, as well as enhancement of continuance commitment through career promotion methods and equal assessment will improve the service quality in hospitals.</p>
Organizational commitment, Service quality, Hospitalized patients, Commitment, Nurse’s commitment
133
138
http://jccnc.iums.ac.ir/browse.php?a_code=A-10-28-2&slc_lang=en&sid=1
Amirashkan
Nasiri pour
omid.khosravizadeh@gmail.com
10031947532846002849
10031947532846002849
No
Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran(Corresponding Author)*
Pouran
Raeissi
omid.khosravizadeh@gmail.com
10031947532846002850
10031947532846002850
Yes
Department of Health Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
Amir
Omrani
Omrani_amir@yahoo.com
10031947532846002851
10031947532846002851
No
Department of Health Management, School of Health Management and Information Sciences, International Campus, Iran University of Medical Sciences, Tehran, Iran.
Omid
Khosravizadeh
omid.khosravizadeh@gmail.com
10031947532846002852
10031947532846002852
No
Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
Samira
Alirezaei
raeissi2009@yahoo.com
10031947532846002853
10031947532846002853
No
Department of Health Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.