Volume 1, Number 3 (Summer 2015 -- 2015)                   JCCNC 2015, 1(3): 133-138 | Back to browse issues page



DOI: 10.7508/jccnc.2015.03.003

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Nasiri pour A, Raeissi P, Omrani A, Khosravizadeh O, Alirezaei S. The Relationship between Nurses’ Organizational Commitment and Services Quality. JCCNC. 2015; 1 (3) :133-138
URL: http://jccnc.iums.ac.ir/article-1-46-en.html

1- Associate Professor Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran(Corresponding Author)
2- Associate Professor Department of Health Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
3- Student Research Committee Department of Health Management, School of Health Management and Information Sciences, International Campus, Iran University of Medical Sciences, Tehran, Iran.
4- PhD Student of Health Services Management Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran
5- PhD Department of Health Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.
Abstract:   (1008 Views)

Background: Organizational commitment and its significant impact on the job satisfaction and performance has been the subject of many studies. Regarding the importance of organizational behavior and its role in service quality, the purpose of this study was to explore the relationship between nurses’ organizational commitment and hospital services in order to improve its quality.
Methods: This study was a cross sectional survey and a total of 149 nurses and 237 patients from inpatient wards of hospitals affiliated to Tehran Social Security Organization were selected through cluster sampling. To collect data, two standard questionnaires (organizational commitment and quality of service) were used. Statistical analysis was performed using Spearman and Pearson correlation test
Results: Our findings indicated that the nurses’ organizational commitment was moderate (x=3.02 out of 5) and service quality was higher than average, Continuance (r=0.3, P=0.04), affective (r=0.33, P=0.03), normative commitment (r=0.34, P=0.05), and overall commitment (r=0.35, P=0.04) were significantly related to total service quality.
Conclusion: The enhancement of normative commitment through emphasis upon organizational values and recruitment, as well as enhancement of continuance commitment through career promotion methods and equal assessment will improve the service quality in hospitals.

Full-Text [PDF 510 kb]   (843 Downloads)    
Type of Study: Research | Subject: Special
Received: 2015/02/20 | Accepted: 2015/07/2 | Published: 2015/08/1

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